Exports Customer Executive

Galway

About Chanelle Pharma:

Chanelle Pharma is Ireland’s largest indigenous generic pharmaceutical manufacturer of both medical and veterinary products.

Serving customers in 96 countries worldwide, Chanelle Pharma is a partner of choice in the development and manufacturing of pharmaceutical products to the world’s leading human generic and animal health multinationals and distributors. We are passionate about understanding and addressing the challenges facing our medical and veterinary customers and bringing them innovative and effective products and solutions. 

Building on over 35 years of research and development, with over 4,500 licenses registered worldwide, Chanelle Pharma is headquartered on an 18-acre campus in Loughrea, Co Galway, with three manufacturing facilities, four research and development laboratories and a fifth R&D laboratory in Jordan. The company employs 550 people in Ireland, UK, Jordan and India. At Chanelle Pharma our employees drive our success and you will have the opportunity to collaborate in our diverse and inclusive environment, the ability to learn and grow in your career, and an opportunity to make a direct impact on our business and customers. 

Chanelle Pharma has a proven track record of innovation and makes a significant investment in R&D annually and has doubled its sales growth in the last 5 years.

In 2018, the company announced an €85 million investment, the single largest investment by any Irish owned company, to double manufacturing capacity, launch 96 new products and grow its workforce to 850 people over a period of 5 years. As part of the investment, Chanelle opened a purpose built €10 million manufacturing facility in 2018 for the company’s expansion plans into the US market. The facility received FDA approval in September 2019.

Chanelle Pharma is on an ambitious growth trajectory and expanding its workforce across a number of disciplines in science, engineering, quality, finance, sales and marketing.  The company won 2018 Pharma Company of the Year and Industry Company of Year, the first indigenous Irish company to win the award.

 

The Opportunity:

This is an opportunity to be part of a dynamic team within the Exports function.  We are looking for individuals who will support and drive Chanelle Pharma’s vision to be the most valued global provider of high quality, competitively priced pharmaceutical products and to provide excellent services and support to our customers.

In this role you will report to Senior Exports Team Lead.

KEY RESPONSIBILITIES:

  • Processing of Orders to agreed batches /MOQ’s and within specified times, updating customers with required information completing of necessary documentation.
  • Liaising with the supply chain to ensure orders are dispatched in line with the customer required date (OTIF).
  • Maintenance of Order book and co-ordination with Planning and customer within agreed timeframes.
  • Processing of credit notes.
  • Compiling and completion of reports to agreed timelines.
  • Assist in department activities and provide cover as requested, assist in reception relief,
  • Ensure procedures are documented/updated for all activities in your charge and kept up to date.
  • Participate in meetings as requested
  • Perform additional duties and projects as required.
  • Management of Dangerous Goods and Controlled drugs shipments.
  • Generation of new business by following up with clients when required.
  • Perform additional duties and projects as required.
  • Maintaining data on Salesforce / databases.
  • Support BD team, send samples on request.
  • Signing CCFs and Revision to BOMs and managing Rejection Notices via Q-Pulse.
  • Campaign process – contact relevant customers informing them of campaigns and following up to ensure orders are received in time for the campaign.
  • Contacting customers to take aged stock and updating the WIP report in relation to released stock in CV and Realoch warehouse.
  • Contacting customers with packaging information in connection to current or upcoming artwork / regulatory changes through the ACR / DNR process.
  • Contacting customers to send in their forecasts for the coming financial year and rolling forecasts on a monthly basis.
  • Managing gap analysis, contacting customers to encourage them to place orders for dispatch before the end of the financial year.
  • Recording prices quoted to customers.
  • Recording customer complaints.
  • Replying to internal and external emails within 48 hours from receipt.
  • Work as a team member.

COMPETENCIES:

  • Organizational skills, personal efficiency, time management skills and the ability to prioritize competing demands are key communication skills.
  • Ability to build relationships and collaborate with others is vital.
  • Ability in prioritizing key initiatives, driving growth and setting targets and KPIs to monitor the performance.
  • Good negotiations skills with the ability to resolve issues and address complaints.
  • Positive and proactive person who is energized by having responsibility
  • Experience with Salesforce is a distinct advantage but not essential

QUALIFICATIONS:

  • Strong computer skills in MS Office
  • 2 + years experience in Logistics.
  • Good analytical skills and excellent attention to detail.
  • Excellent communication skills.
  • Ability to prioritize multiply tasks and cope with pressure of peak workloads through good planning and time management.

Exports Customer Executive

Galway