Exports Customer Executive

Galway

About Chanelle Pharma:

Chanelle Pharma is Ireland’s largest indigenous generic pharmaceutical manufacturer of both medical and veterinary products.

Serving customers in 96 countries worldwide, Chanelle Pharma is a partner of choice in the development and manufacturing of pharmaceutical products to the world’s leading human generic and animal health multinationals and distributors. We are passionate about understanding and addressing the challenges facing our medical and veterinary customers and bringing them innovative and effective products and solutions. 

The Opportunity:

This is an opportunity to be part of a dynamic team within the Exports Department. We are looking for individuals who will support and drive Chanelle Pharma’s vision to be the most valued global provider of high quality, competitively priced pharmaceutical products and to provide excellent services and support to our customers. This role reports into the Exports Office Manager.

KEY RESPONSIBILITIES:

• Processing of Orders to agreed batches /MOQ’s and within specified times, updating customers with required information completing of necessary documentation.
• Liaising with the supply chain to ensure orders are dispatched in line with the customer required date (OTIF).
• Maintenance of Order book and co-ordination with Planning and customer within agreed timeframes.
• Processing of credit notes.
• Compiling and completion of reports to agreed timelines.
• Assist in department activities and provide cover as requested, assist in reception relief.
• Ensure procedures are documented/updated for all activities in your charge and kept up to date.
• Participate in meetings as requested.
• Perform additional duties and projects as required.
• Management of Dangerous Goods and Controlled drugs shipments.
• Generation of new business by following up with clients when required.
• Perform additional duties and projects as required.
• Maintaining data on Salesforce / databases.
• Support BD team, send samples on request.
• Signing CCFs and Revision to BOMs and managing Rejection Notices via Q-Pulse.
• Campaign process – contact relevant customers informing them of campaigns and following
up to ensure orders are received in time for the campaign.
• Contacting customers to take aged stock and updating the WIP report in relation to released stock in CV and Realoch warehouse.
• Contacting customers with packaging information in connection to current or upcoming artwork / regulatory changes through the ACR / DNR process.
• Contacting customers to send in their forecasts for the coming financial year and rolling forecasts on a monthly basis.
• Managing gap analysis, contacting customers to encourage them to place orders for dispatch before the end of the financial year.
• Recording prices quoted to customers.
• Recording customer complaints.
• Replying to internal and external emails within 48 hours from receipt.
• Work as a team member.

COMPETENCIES:

• Organisational skills, personal efficiency, time management skills and the ability to prioritise competing demands are key communication skills.
• Ability to build relationships and collaborate with others is vital.
• Ability in prioritising key initiatives, driving growth and setting targets and KPIs to monitor the performance.
• Good negotiations skills with the ability to resolve issues and address complaints.
• Positive and proactive person who is energized by having responsibility.
• Experience with Salesforce is a distinct advantage but not essential.

QUALIFICATIONS:

• Strong computer skills in MS Office.
• 2 + years experience in Logistics.
• Good analytical skills and excellent attention to detail.
• Excellent communication skills.
• Ability to prioritise multiple tasks and cope with pressure of peak workloads through good planning and time management.

PHYSICAL DEMANDS:

• Health & Safety requirements.
• Manual Handling Training.
• VDU.

WORK ENVIRONMENT:

• Office

Exports Customer Executive

Galway